CANCELLATION AND REFUNDS

Pilot cancellation policy

No payment is requested until scope agreement and technical acceptance. A customer’s accepted written proposal or order takes precedence over this general policy.

Before kickoff

A customer may cancel before the agreed kickoff date by emailing pamynllp@pamyn.in. Any pilot fee already received will be refunded in full to the original payment method.

After kickoff

Work already delivered or performed is non-refundable. If the engagement ends early, Pamyn and the customer will document the completed work and treatment of any remaining prepaid amount according to the accepted proposal.

Provider failure

If Pamyn cannot begin the agreed pilot, the pilot fee received will be refunded. Supplier outages, customer access delays and scope changes are handled under the accepted proposal rather than treated as automatic refund events.

Processing

Approved refunds are initiated to the original payment method. Bank or payment-provider processing times may vary. Include the payer name, organization and payment reference in the request; do not send card or bank credentials.

Last updated: September 10, 2026.